Frequently Asked Questions

RouteWise is an all-in-one transportation management platform designed for pupil and special-needs transportation companies. It helps you optimize routes, manage fleets, track students, and maintain compliance from a single dashboard.

RouteWise is purpose-built for school transportation companies, special-needs transportation providers, and school districts that manage their own bus fleets. It supports dispatchers, drivers, monitors, and administrators.

You can start by selecting a plan on our pricing page and signing up for a free trial. No credit card is required during the trial period. Our onboarding wizard will guide you through the initial setup.

We offer three plans: Starter for small fleets, Professional for growing operations, and Enterprise for large organizations. Each plan includes different resource limits and feature sets. Visit our pricing page for detailed comparisons.

Yes, we offer a free trial so you can explore the platform before committing. During the trial you have full access to all features included in your selected plan.

Absolutely. You can upgrade or downgrade your plan at any time from your subscription settings. Changes take effect at the start of your next billing cycle.

All data is encrypted in transit using TLS 1.2+ and at rest using AES-256 encryption. We follow industry best practices for infrastructure security, including regular penetration testing and vulnerability assessments.

Yes. RouteWise is designed with FERPA, COPPA, and state-level student data privacy laws in mind. We maintain strict access controls and audit logs for all data operations involving student information.

Yes, RouteWise provides mobile apps for drivers and monitors. Drivers can access route navigation, student check-in/out, and real-time GPS tracking. Monitors can perform inspections, log incidents, and manage student attendance.

RouteWise provides a REST API for integrations with student information systems, HR platforms, and other third-party tools. Our team can assist with custom integration requirements on Enterprise plans.

All plans include email support with a 1-2 business day response time. Professional and Enterprise plans include priority support with faster response times and dedicated account management.

Yes. Every new account includes access to our onboarding wizard and knowledge base. Enterprise customers receive dedicated onboarding sessions and custom training for their teams.